Authenticated account support
Signed-in customers can create and follow support cases from their personal or business workspace.
Contact
Get support through the right secure channel
For account-specific requests, sign in and use authenticated support whenever possible. General enquiries can be Verzonden to the published support address.
Ondersteuning paths designed around the request
Do not send identity documents, card security data, passwords or one-time codes through ordinary email.
General enquiries
support@nexanapay.com
Compliance complaints
Formal compliance or complaints information is available through the dedicated policy page.
Een duidelijk, gecontroleerd proces
Elke stap is ontworpen rond veiligheid, traceerbaarheid en duidelijke verantwoordelijkheid.
Choose the right channel
Use signed-in support for account-specific issues and email only for general enquiries.
Include a clear reference
Provide the application, case or transaction reference when one is available.
Protect sensitive data
Never include passwords, OTPs, full card data or unnecessary identity documents.
Follow the case securely
Return to the authenticated workspace for updates and requested documents.